General Shipping Information
- Depending on the value, weight and dimensions of your package, we will select the least expensive shipping option for our Free shipping service.
- There may not be tracking available in this case; however, this method allows us to offer low flat rate shipping to all of our buyers.
- Please upgrade to Express shipping if you need your item quickly (Express option will be shown at checkout).
- Some of our items are handmade to order so production time varies from 2 to 5 days depending on the item being ordered.
- Please remember to add this processing time onto anticipated delivery times.
- During the holidays we will work extra hard to make ensure items are shipped out within 1 or 2 days whenever possible.
- If the shipping address is entered incorrectly by the customer and the package is returned to us we will offer to:
- re-ship the package at the customer's expense, or
- refund the order less the shipping fees.
- If we made the error, we will either:
- reship the package to you at our expense, or
- refund the entire amount of the purchase including shipping fees.
US and Canada Shipping Costs and Delivery Estimates
- Regular shipping across the US is FREE . Please choose the shipping upgrade if faster delivery times are required.
- Across Canada the flat rate is $4.95.
- Once the item is in the Postal Service there is no way for us to guarantee delivery (tracking is sometimes available depending on the shipping method used).
- If tracking shows that a package has been delivered but can't be located we will not able to provide a refund since delivery was successful.
- If the package was stolen from the front door we cannot provide a refund as this is beyond our control.
International Shipping Costs and Delivery Estimates
- International shipping is a flat rate of $19.99 to most countries (see below).
- delivery times are between 14 and 25 days to the following countries:
- Australia, France, United Kingdom, Israel, Germany, Austria, Belgium, Brazil, Switzerland, Denmark, Spain, Finland, Greece, Hungary, Ireland, Italy, Japan, Korea (South), Luxembourg, Mexico, Myanmar, Netherlands, Norway, New Zealand, Poland, Portugal, Russian Federation, Sweden, Singapore, Turkey, Ukraine.
- Please select Express shipping if faster delivery times are required.
- For delivery to other International destinations please allow additional time and shipping cost.
Customs and Import
- Customers are solely responsible for Customs and Import duties
- To find out how these charges are assessed, we suggest that customers contact the local customs office
- Contact us within 15 days after you have received your order and indicate what the problem is.
- Merchandise must be returned in the same condition as it was received
- Note: for hygiene reasons we cannot accept returns or exchanges on earrings.
- There are no returns on customized/personalized items.
- return shipping charges are non-refundable and are the full responsibility of the customer.
- Please use a trackable shipping option when returning your item as we cannot be held responsible for items lost in transit.
- Refunds will be made for the price of the item, excluding shipping fees and will be credited back to the original method of payment.
- Please allow up to 4 business days for the amount to appear in your account.
Your satisfaction and happiness is our top priority. If an error was made on our part, we'll do what we can to fix it! Thanks for your support!